First, we had to process the Toshiba announcement, and now we're seeing new developments with Mitel acquiring Toshiba Telecom and merging with ShoreTel. But we don't want our customers to worry – your team at 3GC is ready to assist you through the changes.
We're paying especially close attention to the Mitel and ShoreTel merger. Existing customers won't see a change in support, but Q1 next year should see some new developments. As Lydia Park, our Director of Business Development, explained in our recent communication to customers, "Mitel Hardware and Software support will be extended to the ShoreTel product line. This means that customers will be notified one year before the discontinuation of any product and have a guaranteed 5 years of hardware and software support after any product is end of life."
While we will continue to provide our customers with technical support, customers on the older ShoreTel platforms need to upgrade to the latest platform in preparation for new rollouts. If you are using a 14.2 or earlier platform, you need to migrate to ShoreTel Connect.
Your team at 3GC is in constant communication with our partners at ShoreTel and will update you with any future steps you should be taking. If you have any questions, please don't hesitate to reach out to Lydia directly at 213-225-4816 or firstname.lastname@example.org. We're here to help!