What is the state of IT service management (ITSM) today, and what will its future be like? Data from the Service Desk Institute’s research should provide some insights that would provide a better understanding of ITSM’s place in the enterprise...

As technology has evolved into such a great degree of complexity, it has also led to the evolution of sophisticated and dangerous online threats. This is apparent with the rise of deepfakes at alarming levels...

Technology and finance have traditionally been separate in the organization setup, apart from the occasions both departments need to work together to discuss the financial requirement for the acquisition of hardware or software. However, as the digital landscape continues to evolve, technology and finance are finding it necessary to work together more closely in enacting the technologies and the innovations needed for the digital transformation of their organizations...

With all the developments going on in the AI front, particularly the rise GenAI and Agentic AI, not to mention the ease in deployment and affordability it offers, it is expected that AI will not only bring about improved efficiencies but also a significant revenue boost for many enterprises. The reality however paints a different picture. In a recent McKinsey survey, only 19% of C-suite executives said that GenAI increased their company’s revenue by more than 5%. Similar data