IT Service Management (ITSM) has undergone a remarkable transformation from being a collection of ad hoc practices into becoming a well-defined framework of standards and methodologies that is integral to how organizations manage, deliver, and optimize their IT services. To better understand the impact of ITSM on modern businesses, it’s essential to learn how ITSM has evolved to become a critical framework for today’s businesses and what to expect for the future that organiza

Many mid-market companies are facing multiple challenges in their IT operations. Four key challenges particularly stand out that are finding hard to overcome...

For decades, cybersecurity was traditionally treated like architecture: design, build, inspect, certify. There was also a checklist approach to it, built on plans and paperwork...

Breaking down the silos has been a challenge for nearly half of organizations as they struggle to ensure openness and collaboration within their departments. And it is critical for these organizations to address the problem effectively...