3GC Group, an award winning ShoreTel Partner, receives the recognition of Outstanding Achievement in Customer Loyalty
LOS ANGELES, Calif., Mar. 12, 2015 - 3GC Group, the leading consulting firm on Converged Network Technologies, today announced that the company has been presented with the "World-Class Level Customer Service" award from their technology partner, ShoreTel, the leading provider of brilliantly simple unified communications systems including business phone systems, applications and mobile UC solutions.
Don Joos, President and CEO at ShoreTel, stated "3GC Groups' score exceeds what is considered a world-class level of professionalism and customer care in the industry. 3GC's consistent performance in delivering an exceptional all-around customer experience is a tribute to its dedication to our joint customers. It is Partners, like 3GC Group, that insure customers are not only satisfied, but are loyal to ShoreTel and our products and services."
"What differentiates 3GC from our competitors is that we provide network infrastructure support along with the ShoreTel support. It shortens the time to resolving network related call quality issues dramatically, especially the larger and more sophisticated the client's networks are. We at 3GC Group are honored by the award and are happy to see ShoreTel continuing to make customer service a top priority," said Henry Park, CEO of 3GC Group.
ShoreTel measures customer experience using Net Promoter Score (NPS®), a globally recognized leader in tracking and measuring customer loyalty. NPS is a measurement of a customer's willingness to recommend a company or products to others. Scores for this achievement are based upon such surveys. This award is based upon the survey reporting period for 2014. 3GC has won this award for 9 consecutive years now. For more information about the program you may read it here.
About ShoreTel, Inc.
ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions. Its award-winning on-premises IP-PBX solution and cloud-based hosted phone system eliminate complexity and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel's innovative business phones, application integration, collaboration tools, mobility, and contact center applications enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit www.shoretel.com.