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IT Operations

Transforming IT from Cost Center to a Strategic Partner

The Modern Enterprise IT Challenge

Traditional managed services are built for legacy infrastructure, not today's cloud-native, fast-moving businesses. Small to mid-sized enterprises face a dangerous gap—basic MSPs lack enterprise application expertise, but Fortune 500 solutions are prohibitively expensive and complex.

3GC Group bridges this gap with fractional CxO-designed solutions that deliver enterprise-grade outcomes, without enterprise-level costs or complexity.

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ITSM (IT Service Management)

ITIL Excellence, Optimized for Growth

Transform fragmented IT into structured, scalable systems that align with business growth and drive operational efficiency.

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Our Capabilities: • FreshService & ServiceNow implementation by ex-CIOs • ITIL alignment for real-world business agility • Real-time KPI dashboards & reporting • Proven change management frameworks

Designed for Continuous Innovation: Our ITSM framework isn’t just about maintaining stability—it’s built for agility. We design IT operations from the outside in, enabling seamless integration of new technologies without heavy rework or downtime. Whether you’re deploying AI tools, adopting new collaboration platforms, or onboarding modern CRM, marketing, or security systems—our ITSM model ensures your environment stays adaptable and future-proof.

Business Results: • 67% faster implementations • 50%+ lower OPEX • 88% annual cost reduction (RealD case study)

Our Capabilities: • 24x7 Tier 1–2 remote support with flexible SLAs • Tier 3–4 escalation to engineering experts • Fractional onsite support when needed • Multi-time zone and multilingual team coverage • Curated and prescreened agents trained in technical and soft skills • AI-powered ticketing and automated routing • Microsoft Teams and Slack integration • Centralized knowledge base with ML-enhanced documentation • Real-time SLA dashboards and performance tracking

Business Results: • 80%+ first-contact resolution rate • 40%+ faster ticket handling vs. traditional MSPs • Fully operational in under 2 weeks • Predictable, cost-effective support that scales

Help Desk

Enterprise-Grade Support, Offshore Optimized

Delivering 24x7 IT support doesn't have to mean bloated costs or inconsistent quality. Our professionally curated offshore help desk combines ITIL-aligned processes, multilingual support teams, and enterprise-level automation to offer high-performance service at SME-friendly pricing.

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Automation

Intelligent Workflows That Scale with You

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User Lifecycle Automation: • Okta-based provisioning & deprovisioning • Role-based access, audit tracking • Automated onboarding/offboarding workflows

Asset & ITAM: • License optimization, EOL tracking • Real-time cost and usage visibility

Security Automation: • Vulnerability scanning & response workflows • Endpoint management via FreshService • SOC2/PCI compliance workflows

The Problem: Hiring full-time cloud or security experts can cost $200K+/year—but most projects only need them 10–20 hours/month.

The Solution: FlexPods—prebuilt specialist teams starting at $3K/month, deployed in 48 hours.

Pods Available: • Enterprise Apps: Salesforce, NetSuite, Oracle, SAP • DevOps/Cloud: AWS, Azure, GCP, ServiceNow developers, CI/CD, IaC • Data & Analytics: BI, MDM, Data Engineers • Security & Compliance: IAM, PAM, Risk Assessment

Delivery: • Agile-based sprints • 48-hour ramp-up • No long-term contracts

FlexPods

The Future of IT Staffing: Specialized Talent, Zero Overhead

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Enterprise Applications

Eliminating Data Silos, Enabling Insights

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End-to-End Expertise: • Salesforce, NetSuite, Microsoft 365, SAP/Oracle • ERP/CRM/WMS unification • Custom workflow automation & reporting

Integration & Governance: • API-first system design • Real-time data sync • Master Data Management • BI dashboards with actionable insights

Provisioning Automation: • Okta, ServiceNow, AD, HRIS integrations • Day-1 ready onboarding • Instant deprovisioning with asset recovery

Security & Compliance: • Audit trails, access reviews, risk scoring • SOX/PCI/DSS workflows

Onboarding / Offboarding

Seamless Identity & Access Lifecycle

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Infrastructure

Cloud-First, Security-Led IT Architecture

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Cloud & Network: • Multi-cloud optimization (AWS, Azure, GCP) • Hybrid cloud + SD-WAN + UCaaS strategies

Security-First Design: • Identity-centric security • Zero Trust network architecture • 24x7 vulnerability monitoring

Reliability: • Predictive alerting, DR planning • Scalable across global offices

The 3GC Difference: Templates That Work

Unlike traditional consultants who start from scratch, our solutions are pre-built templates proven at scale. We've taken the IT operations frameworks from companies like Blizzard (handling millions of global users) and Costco (managing complex supply chains) and made them accessible to growing enterprises.