Hallmark Media Telephone Survey

Name

Department

Office Phone Number (if you have one assigned)

1. Contact Information

Thanks for submitting!

2. General Question

A. Hallmark Media is currently planning to transition from an on-premises phone system to a cloud hosted Teams Phone System. By default, we can all call one another without any additional licenses over Teams – With that in mind, do you believe with the technology you have at your disposal today, that you require a traditional telephone service (area code and phone number)?

Yes, I would prefer to use a company provided traditional phone number in addition to my other technology. (Does not imply a physical phone).

No, I use my company assigned cell phone or personal cell phone in addition to my other technology for the majority of my work.

If you select NO – you do not need to fill out the rest of the survey.

3. Current Phone Usage

A. Do you primarily make and receive telephone calls internally within the organization, externally to clients or partners, or both?

Internal calls primarily

External calls primarily

Both internal and external calls

B. On average, how many external telephone calls do you make or receive in a typical workday?

None

1-5 calls

6-10 calls

More than 10 calls

C. Are most of your calls local, national, or international?

Local

National (this includes Canada & Mexico)

International

All of the Above

4. Telephone Phone Setup

It acts as a traditional phone service with a 10-digit phone number and can make and receive calls, transfer calls, use voicemail, answer on someone’s behalf etc. Talking and listening happens the same way as regular Teams calls function today through your headset or computer speakers and microphone.

I understand what this means and am OK with it.

I would like to talk to someone to understand this more.

5. Additional Requirements or Preferences

A. Is there any specific functionality or feature that you currently use with the Mitel phone system or would like to have in the new Microsoft Teams phone system? (e.g., call forwarding, voicemail, speed dial, presence status, etc.) Please provide any additional comments or requirements related to your phone system needs.

6. Call Routing

A. Do you currently have specific call routing requirements or preferences? For example, do you need calls to be routed to multiple devices, specific departments, or based on time of day?

Yes

B. Are there any specific call handling scenarios or workflows that you would like to be considered during the migration? You answer the mainline for an office, or answering phone calls on another’s behalf for example?

7. Voicemail

A. Voicemail will be an option, but legacy voicemails on the old system will not be transferred over. Is this an issue?

Yes

8. Additional Comments

A. Please provide any other comments, suggestions, or requirements related to the phone system migration that you think would be important for us to know.

A. For employees who are requesting a traditional phone number with service on Teams, you will be set up with a Soft Phone instead of a physical phone on a desk. – The phone number will be integrated into your Teams Application, and you will be provided with training.