MSP and HaaS

3GC Group's flagship service is a modular program for supporting our clients long term with a highly efficient monthly monitoring and maintenance/support plan in a flexible cost model. Our 24/7 monitoring includes not just alerting but initial trouble-shooting and ticket management. Many tier 1 issues can be resolved without any additional cost.

The 3GC maintenance and support plan extends this capability even further, with discounts for monthly service and support contracts providing complete access to 3GC E-Cubed engineers at as short as a one hour SLA. With flexible contract configurations, and a broad range of technology coverage options, 3GC provides a fit for almost any service requirement of any size company.

Haas

Our offerings include:

  • Remote Monitoring
  • Reporting
  • Cyber Security
  • Desktop Support
  • Email Retrieval & Archiving
  • Critical Device Monitoring
  • Cloud-Based Sync & Share
  • Business Continuity & Disaster Recovery

The MSP Platform: A proactive approach to technology and infrastructure management

We'll Worry About Technology — You Can Focus on Your Business

If there's one certainty in IT, it's that things are uncertain. Computers crash, software doesn't work as it should, and problems occur. And when they do, the way that you respond can be the difference between a minor hiccup and a full-blown business interruption. Are you leaving IT to chance?

Our fully-managed IT services suite is designed to provide you with 24/7 peace of mind, freeing you to focus on driving your business forward. We monitor your systems, apply patches, protect against viruses, ensure backups are performing successfully, and more. We'll catch (and fix) the little problems before they become big ones - in many cases before you're even aware that there's an issue.

A Complete Suite of Fully-Managed IT Services

We're here to help you take the hassle out of IT management, so you can focus on your business. Our offerings include:

Network Monitoring & Care: We keep tabs on your network activity around the clock, and when a system or function fails, our support teams immediately jump in to investigate. Once the problem is identified, we'll work to fix it - in many cases before you've even realized there's an issue.

Help Desk: Our U.S.-based Help Desk provides 24x7x365 support, whenever you need it. Our highly-skilled technicians can be contacted via phone, email or web-based chat, and are ready and waiting to help answer any of your technology questions and provide fast, professional support for a variety of software applications.

Business Continuity: Our data backup and continuity solution ensures your critical information is secure, backed up and accessible whenever you need it - even during a network failure or a disaster - so you'll never have to worry about data loss again.

Custom Project Work: We also offer a variety of custom projects designed to help optimize your IT infrastructure - including software installations, migrations, setups and configurations, and more. There are more than 85 projects to choose from - and best of all, our technicians can perform the work overnight or over the weekend; so there’s no interruption or downtime at your office.

HELP DESK: Professional, Certified Experts supporting your business

Full Problem Resolution & Expert Customer Service

In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. And without proper technical support in place, these problems can bring your business to an abrupt - and potentially damaging - halt.

With 3GC Group's Help Desk, you can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even your most complex technical problems.

Proactive Care & Maintenance

Not every support issue can be called a catastrophe, until it prevents you from being able to do your job. We're here to help you stay ahead of the curve, so you can focus on growing your business - and to do so, we've adopted a proactive approach to network monitoring and IT maintenance.

That's why our help desk is a seamless extension of our remote monitoring platform. So when you call to report an issue, there's a good chance we're already aware of the problem you're experiencing and are actively working to resolve it.

Our technicians receive regular training, coaching and quality review to continuously sharpen their skills, and they're backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery. Our technology certifications include:

Help Desk Certifications

Backup and Recovery, a fully managed BDR solution

Full Managed Backup & Disaster Recovery

If the power in your office fails tonight, and all of your computers crash, how quickly can you recover? And more importantly, at what cost? According to the U.S. Department of Labor, 93% of companies that experience a disaster go out of business within 5 years - even if they can recover in the short term.

We're here to ensure your business doesn't become another statistic. Our business continuity solution is about more than just backup - it’s designed to quickly revive your network following any unplanned downtime, and ensure your employees are operating productively in almost no time at all.

Business Service Thermostat

Unparalleled Peace of Mind

In today's always-on business landscape, maintaining an effective backup and disaster recovery (BDR) strategy is becoming more important than ever before. Data is playing an increasingly critical role in decision-making processes, and the costs and risks associated with downtime are skyrocketing - not to mention the damage your brand and reputation can suffer in the event of a disaster.

3GC Group's business continuity solution includes features like continuous data protection, cloud-based replication and recovery, and more - all for one low fixed monthly price per protected server.

What does that mean? It means you can rest easy knowing that your critical data, emails, reports, and other information are all protected, backed up and securely tucked away until you need them.

Direct Support

Having a backup appliance in place is only the first step in a successful business continuity strategy. To minimize the risk of data loss as much as possible, you'll want to have technicians proactively monitoring the entire backup process to ensure things are working as expected.

That's why we've got a dedicated team keeping a watchful eye over your protected servers, ready to jump into action should any problems arise. And if the worst should happen, don’t worry - we'll have you back up and running quickly.

HaaS Hardware As A Service

In our hardware-as-a-service model, 3GC can provide hardware and software infrastructure in a simple monthly payment model with SLA based managed services tied in. 3GC can turn the project into a turn key solution with full installation, project management, security, backup, lifecycle management, support and decommissioning and replacement once the lifecycle is over. We partner with banks and finance institutions, too. The HaaS model can be a cost-effective way for small or mid-sized businesses to provide employees with state-of-the-art IT infrastructure in a Opex financial model. We provide free HaaS services when you purchase carrier and cloud services through us. Here are the 5 benefits of HaaS:

1. REDUCED CAPITAL EXPENSE

By not having to spend a lot of money upfront for your next major network hardware upgrade, HaaS has the financial benefit of converting a large capital expense into a more manageable operating expense. This can free up your cash flow and provide more working capital, which is critical to many organizations.

A fixed monthly cost also makes technology expenses budgetable. HaaS removes the unpredictability factor involved with maintenance and upkeep. Tied in with our managed services and SLA's we have a vested interest in maintaining an efficient and productive network.

2. SAY GOODBYE TO OBSOLESCENCE

A HaaS solution includes not only repair or replacement of broken hardware, but also timely upgrades to state-of-the-art technology. This eliminates a great deal of the buyer angst which so often accompanies IT purchases.

Remember Moore's Law? You can't expect to be successful in tomorrow's business landscape using yesterday's tools. HaaS is a great way to stay current with state-of-the-art technology specific to your industry and business goals and needs - from routers, switches, firewalls, WiFi, UC, to servers, storage and more.

3. BETTER TROUBLESHOOTING AND MAINTENANCE

The proactive service model associated with HaaS delivers a high level of service integrity and operational reliability. Ongoing support and managed services is also a good way to ensure the best operating practices are used with your hardware. Too often, new hardware is purchased and maintenance is neglected due to costs. With a HaaS solution, the equipment and service is included in the SLA. You can forget about the potential implications of equipment failure and system crashes right after a warranty expires.

4. SCALABILITY

HaaS has built in scalability. As your organization grows and changes, so do your technology needs. With HaaS you can integrate any number of new components, from one to many, all depending on your enterprise needs. You can even scale down with a HaaS solution and not be stuck owning unneeded appliances.

5. BETTER SECURITY

When it comes to IT hardware and security, new is often better. Network security sometimes requires both hardware and software updates. With HaaS, it is easy upgrade to the latest hardware if it is necessary for security reasons. Or, your may need a better or bigger appliance as a component of your backup and disaster recovery plan.

Contact us to request a demonstration