Other Desired Qualifications
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Positive outlook on life.
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MUST have a sense of humor.
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Looking to make a difference in the world.
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Enjoy a challenging work environment with great opportunities for professional growth.
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Be willing and able to assist with a variety of other duties that may arise.

Offshore Helpdesk
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Performance Metrics
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Knowledge Base Documentation
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Flexible Contract Terms
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Scalability
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Multi-time Zone,

Professionally Curated & Experienced
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Benefits
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ITIL Best Practices
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Prescreened for Technical and Soft Skills
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Continuous Education
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Multiple Language
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Supervised Teams
Challenge
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Increased service volume
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Company expanding
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Resource allocation
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Need to cut costs
Shortage in help desk resources
Solution

Provide cost-effective solutions for complex IT operation needs
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Hand off day to day, time consuming tasks
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Replace and/or elevate existing service
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Increase expertise and speciality
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No long term commitments