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Other Desired Qualifications

  • Positive outlook on life.

  • MUST have a sense of humor.

  • Looking to make a difference in the world.

  • Enjoy a challenging work environment with great opportunities for professional growth.

  • Be willing and able to assist with a variety of other duties that may arise.

Offshore Helpdesk

  • Performance Metrics

  • Knowledge Base Documentation

  • Flexible Contract Terms

  • Scalability

  • Multi-time Zone,

Professionally Curated & Experienced


  • ITIL Best Practices

  • Prescreened for Technical and Soft Skills

  • Continuous Education

  • Multiple Language

  • Supervised Teams


  • Increased service volume

  • Company expanding

  • Resource allocation

  • Need to cut costs

Shortage in help desk resources


Provide cost-effective solutions for complex IT operation needs

  • Hand off day to day, time consuming tasks

  • Replace and/or elevate existing service

  • Increase expertise and speciality

  • No long term commitments

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