Whether you decide to outsource your entire IT department or have our team support your in-house staff with support, development or large projects, our focus on the tasks entrusted to us will allow you to concentrate on your core business.
GENERAL MANAGED SERVICES
3GC Group's flagship service is a modular program for supporting our client's long term with a highly efficient monthly monitoring and maintenance/support plan in a flexible cost model. Our 24/7 monitoring includes not just alerting but initial trouble-shooting and ticket management. Many tier 1 issues can be resolved without any additional cost.
The 3GC maintenance and support plan extends this capability even further, with discounts for monthly service and support contracts providing complete access to 3GC E-Cubed engineers at as short as a one hour SLA. With flexible contract configurations, and a broad range of technology coverage options, 3GC provides a fit for almost any service requirement of any size company.
THE MSP PLATFORM
A proactive approach to technology and infrastructure management
We'll Worry About Technology - You Can Focus on Your Business
If there's one certainty in IT, it's that things are uncertain. Computers crash, software doesn't work as it should, and problems occur. And when they do, the way that you respond can be the difference between a minor hiccup and a full-blown business interruption. Are you leaving IT to chance? Our fully-managed IT services suite is designed to provide you with 24/7 peace of mind, freeing you to focus on driving your business forward. We monitor your systems, apply patches, protect against viruses, ensure backups are performing successfully, and more. We'll catch (and fix) the little problems before they become big ones - in many cases before you're even aware that there's an issue.
A COMPLETE SUITE OF FULLY-MANAGED IT SERVICES
Network Monitoring & Care
We monitor 24/7/365, and when a system or function fails, our support teams respond immediately. Once identified, we remediate - often before you've even realized there's an issue.
Our Help Desk provides 24/7/365. Our operations are designed to quickly assess and remediate issues, with management oversight to prioritize tasks, and improve response efficiency.
Our data backup and continuity solution ensures your critical information is secure, backed up and accessible whenever you need it - even during a network failure or a disaster.
Custom Project Work
Optimize your IT operations. There are more than 85 projects to choose from - our technicians can perform the work overnight or over the weekend; so there’s no interruption or downtime at your office.
To match your IT operations to your business goals, you need IT leaders who have experience leading some of the largest IT operations across multiple industries as CIOs, CTOs, COOs and IT Directors.
Sr. Experienced Leadership and Oversite
Team and Project Management Provided
Fulltime, Part Time and Project options
Contract to hire options
Low cost blended rates offshore, nearshore, onshore
Our executive consultants have headed IT operations in the world, including a gaming platform with millions of users, an entertainment production company, global consumer brand, retail chain, multi-national financial software company, nationwide real estate and property management company, consumer products manufacturer, and ecommerce businesses.
3GC’s executive consultants take the time to understand what drives your business, and how to achieve operational excellence to meet your business goals.
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GLOBAL SHARED SERVICES
Senior IT Executives with practical first hand experience picking the best of the best talent/ CIO and VP
level experience in building best in class high performing teams
Deep understanding of complex projects, and the experience of having run them
First hand experience of leading companies through digital transformations
Accountability of the global team of onsite, offshore and near shore team resources
Deep understanding of the personality types, roles, experiences needed for projects and roles
Gut knowledge of team makeup and organization to effect change
OPTIONAL ADD-ON SERVICES
Backup and Recovery, a Fully Managed BDR Solution
Full Managed Backup & Disaster Recovery
Our business continuity solution is about more than just backup - it’s designed to quickly revive your network following any unplanned downtime, and ensure your employees are operating productively in almost no time at all.
Unparalleled Peace of Mind
3GC Group's business continuity solution includes continuous data protection, cloud-based replication and recovery, and more - all for one low fixed monthly price per protected server. You can rest easy knowing that your critical data, emails, reports, and other information are all protected, backed up and securely tucked away until you need them.
We've got a dedicated team keeping a watchful eye over your protected servers, ready to jump into action should any problems arise. And if the worst should happen, don’t worry - we'll have you back up and running quickly.
HAAS HARDWARE AS A SERVICE
In our hardware-as-a-service model, 3GC can provide hardware and software infrastructure in a simple monthly payment model with SLA based managed services tied in. 3GC can turn the project into a turn key solution with full installation, project management, security, backup, lifecycle management, support and decommissioning and replacement once the lifecycle is over. We partner with banks and finance institutions, too. The HaaS model can be a cost-effective way for small or mid-sized businesses to provide employees with state-of-the-art IT infrastructure in a Opex financial model. We provide free HaaS services when you purchase carrier and cloud services through us.
Better Troubleshooting and Maintenance
The proactive service model associated with HaaS delivers a high level of service integrity and operational reliability. Ongoing support and managed services is also a good way to ensure the best operating practices are used with your hardware. With a HaaS solution, the equipment and service is included in the SLA. You can forget about the potential implications of equipment failure and system crashes right after a warranty expires.
Reduced Capital Expense
By not having to spend a lot of money upfront for your next major network hardware upgrade, HaaS has the financial benefit of converting a large capital expense into a more manageable operating expense.
Say Goodbye To Obsolescence
A HaaS solution includes not only repair or replacement of broken hardware, but also timely upgrades to state-of-the-art technology. This eliminates a great deal of the buyer angst which so often accompanies IT purchases.
When it comes to IT hardware and security, new is often better. Network security sometimes requires both hardware and software updates. With HaaS, it is easy to upgrade to the latest hardware if it is necessary for security reasons. Or, you may need a better or bigger appliance as a component of your backup and disaster recovery plan.
HaaS has built in scalability. As your organization grows and changes, so do your technology needs. With HaaS you can integrate any number of new components, from one to many, all depending on your enterprise needs. You can even scale down with a HaaS solution and not be stuck owning unneeded appliances.