Principal Enterprise Architect

About the Role

The Principal Enterprise Architect will join a global team of digital business builders. You will bring success to our clients by fulfilling business objectives through effective utilization of technology. This client-facing position is part of our Professional Services Organization at 3GC. This is a senior information technology position that provides oversight of all technical operations between the client and 3GC. In addition, the role serves as a strategic advisor providing guidance to the client from a business perspective. You and the account manager will be responsible for the success of the client and our relationship with them. This role requires both technical expertise and business acumen. The ability to effectively communicate with executives while also leading technical discussions will be a defining characteristic of the candidate.

Responsibilities

• Provide oversight and effective execution of the client contract

• Serve as liaison between company executives, your technology team and 3GC resources

• Analyze and provide feedback on current state and long-term strategy for optimized IT and business operations

• Guidance on existing applications, infrastructure, budget, risks, and utilization

• Build a culture where IT is a business “enabler”

• Organizational Change Management guidance

• Design & Architecture

• Assist in IT project prioritization

• IT vendor guidance and/or management

• IT maturity assessment and growth

• Serve as a point of escalation for the client and 3GC

• Ensure effective delivery of onsite and remote support services

• Facilitate discovery sessions; surface and analyze business requirements and ensure alignment with business strategies

• Provide technical guidance for the design, construction, configuration, and maintenance of client solutions

• Ensure development of accurate engineering documentation including design plans, implementation guides, knowledge guides, and standard operating procedures

• Accountable for effective business continuity and disaster recovery preparedness

• Provide guidance and take ownership as necessary to ensure security and legal requirements are met

• Facilitate end-user training on new/existing systems

Requirements

• 10+ years of progressive work with at least 3+ years of technical leadership experience

• Bachelor’s degree required in technology or related field; Master’s degree preferred

• Proven experience leading large-scale, cross-organizational, enterprise programs and projects utilizing internal and external resources

• Comfortable presenting and communicating across all levels of the organization in an effective, situationally appropriate, clear, and high-quality manner

• Ability to work collaboratively with stakeholders throughout the organization

• Strong business acumen and equally skilled across the technology landscape

• Capable of strong individual contribution and influence across non-direct reporting teams

• Exceptional verbal, written, and interpersonal communications skills

• Ability to maintain good judgment in fast-paced, high-stress environments; prioritize tasks across multiple projects

• Ability to excel in an ambiguous environment, orchestrating strategic and complex business activity

• Excellent people skills with ability to handle difficult personnel situations

• Strong customer service/client facing skills.

• Strong troubleshooting skills

• Must be authorized to work in the USA