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Other Desired Qualifications

  • Positive outlook on life.

  • MUST have a sense of humor.

  • Looking to make a difference in the world.

  • Enjoy a challenging work environment with great opportunities for professional growth.

  • Be willing and able to assist with a variety of other duties that may arise.

IT Manager - LA (ON HOLD)

Los Angeles, CA
Full Time

About the Role


The Information Technology Manager directly oversees the Technology helpdesk, technicians, system administrators, and engineering consulting teams that serve our diverse client base. A combination of manager, account supervisor, business driver, cheerleader, and customer service expert, this full-time onsite role requires a broad collection of skills as well as specific industry expertise.



Responsibilities


In this role, you'll get to...

  • take complete ownership of the technology team and partner with the account managers to provide excellent client services

  • play an active role in proactive and reactive client management and issue resolution

  • work closely with the executive team to ensure all engineers are operating at optimal capacity and adequately servicing the entire client base

  • oversee service delivery projects including equipment deployment, software releases, email migrations, etc.

  • develop, maintain, support, and optimize key functional areas to remove barriers hindering the team’s overall performance

  • ensure the oversight, organization, and motivation of all members of the Technical Operations team

  • lead by example, challenge functional status quo, manage and develop processes to document client issues, leverage trends, and impact analyses in the overall service enhancement

  • manage all aspects for the tier 1 and tier 2 organizational response of the Technical Operation Centers

  • build, develop, and lead remote and onsite team of technical Operations resources

  • investigate methods and procedures to better monitor our network and respond to issues

  • provide executive level reporting for an informed decision making

  • be the bridge between MSP partners for tiers 1 and 2 support and our clients, serving as the outsourced IT manager to help with escalations and troubleshooting

  • be the escalation point to carrier and cloud partners we help implement and support for clients

  • identify staffing needs and works with the recruitment team to pursue targets

  • maintain familiarity with current and upcoming IT equipment, services, and other developments

  • perform root cause analysis of infrastructure problems and develop resolution and prevention plans

  • perform other duties as assigned


Requirements


On day one, we'll expect you to...

  • have expert knowledge of IT best practices, policies, and regulations

  • have a clear understanding of client/server technology and network architecture

  • have an understanding of a wide range of technologies covering Microsoft platforms, cloud, email management, virtualization, shared storage, disaster recovery, remote access, and more

  • have a solid understanding of cloud deployment and operations

  • have knowledge and significant experience with designing and implementing metrics and measurements

  • have 8+ years of IT service experience

  • have 5+ years of IT supervisory experience

  • have strong analytical skills, proven functional and technical analysis skills, and professional client interaction

  • have service awareness of all organization key IT services for which support is being provided

  • have strong teamwork, customer service, and interpersonal skills

  • have good communication including writing, speaking, and active listening

  • have the ability to communicate verbally and in writing with all levels of management and thrive in a cross-functional environment

  • have strong problem solving and critical thinking skills

  • have the ability to make sound decisions and solve complex business and technical issues

  • have advanced leadership and conflict management skills

  • have skill in strategic planning with an ability to think ahead

  • have skill in leading people and getting results with a strong client orientation

  • have excellent attention to detail

  • have proven success in leading a team and developing staff

  • have great project management skills including organization, planning, time management, and prioritization

  • be willing to work on-site in LA and nearby areas

  • have a fully functional and up-to-date computer with which to perform duties

  • be willing to install next generation end point protection on the computer

  • have a US citizenship


NOTE:

  • Salary Range: $40 to $65 per hour

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