Other Desired Qualifications

  • Positive outlook on life.

  • MUST have a sense of humor.

  • Looking to make a difference in the world.

  • Enjoy a challenging work environment with great opportunities for professional growth.

  • Be willing and able to assist with a variety of other duties that may arise.

IT Manager - LA

Los Angeles, CA
Full Time

About the Role

The Information Technology Manager directly oversees the Technology helpdesk, technicians, system administrators, and engineering consulting teams that serve our diverse client base. A combination of manager, account supervisor, business driver, cheerleader, and customer service expert, this full-time onsite role requires a broad collection of skills as well as specific industry expertise.


  • Take complete ownership of the technology team and partner with the account managers to provide excellent client services

  • Play an active role in proactive and reactive client management and issue resolution

  • Work closely with the executive team to ensure all engineers are operating at optimal capacity and adequately servicing the entire client base

  • Oversight of service delivery projects including equipment deployment, software releases, email migrations, etc.

  • Develop, maintain, support, and optimize key functional areas to remove barriers hindering the team’s overall performance

  • Ensure the oversight, organization, and motivation of all members of the Technical Operations team

  • Lead by example, challenge functional status quo, manage and develop processes to document client issues, leverage trends, and impact analyses in the overall service enhancement

  • Manage all aspects for the tier 1 and tier 2 organizational response of the Technical Operation Centers

  • Build, develop, and lead remote and onsite team of technical Operations resources

  • Investigate methods and procedures to better monitor our network and respond to issues

  • Provide executive level reporting for an informed decision making

  • Be the bridge between MSP partners for tier 1 and 2 support and our clients, serving as the outsourced IT manager to help with escalations and troubleshooting

  • Escalation point to carrier and cloud partners we help implement and support for clients.

  • Identifies staffing needs and works with the recruitment team to pursue targets

  • Maintains familiarity with current and upcoming IT equipment, services, and other developments

  • Perform root cause analysis of infrastructure problems and develop resolution and prevention plans


  • Expert knowledge of IT best practices, policies, and regulations

  • A clear understanding of client/server technology and network architecture

  • Understanding of a wide range of technologies covering Microsoft platforms, cloud, email management, virtualization, shared storage, disaster recovery, remote access, and more

  • Solid understanding of cloud deployment and operations

  • Knowledge and significant experience with designing and implementing metrics and measurements

  • 8+ years of IT service experience

  • 5+ years of IT supervisory experience

  • Strong analytical skills, proven functional and technical analysis skills, and professional client interaction.

  • Service awareness of all organization key IT services for which support is being provided

  • Strong teamwork, customer service, and interpersonal skills

  • Good communication including writing, speaking, and active listening. Ability to communicate verbally and in writing with all levels of management and thrive in a cross-functional environment

  • Strong problem solving and critical thinking skills

  • Ability to make sound decisions and solve complex business and technical issues. Advanced leadership and conflict management skills

  • Skill in strategic planning with an ability to think ahead

  • Skill in leading people and getting results with a strong client orientation

  • Excellent attention to detail

  • Proven success in leading a team and developing staff

  • Great project management skills including organization, planning, time management, and prioritization

  • Willing to work on-site in LA and nearby areas.