3GC Group - 3GC Group

NETWORK SUPPORT

Make your life easier!!! At 3GC Group we provide our customers with network support post installation in all aspects of IT infrastructure. From network monitoring to equipment maintenance and remote help desk support we provide a Class A infrastructure to complement your company’s IT efforts. Ensure a secure, reliable and high performing network with 3GC support!

• MONITORING:
  We provide ongoing maintenance support for all of our solutions; IP Telephony, Video Conferencing/ IP Video, Network infrastructure and Network Security. In conjunction with our monitoring service our added maintenance programs are the perfect complement to a secure healthy network environment.

  Our maintenance programs offer same day replacement of failed equipment and 24x7 remote software support. Our maintenance programs are designed to help reduce mean time to resolution and at its best resolve network problems before they affect the customer.

• MAINTENANCE PROGRAMS:
  We provide ongoing maintenance support for all of our solutions; IP Telephony, Video Conferencing/ IP Video, Network infrastructure and Network Security. In conjunction with our monitoring service our added maintenance programs are the perfect complement to a secure healthy network environment.

  Our maintenance programs offer same day replacement of failed equipment and 24x7 remote software support. Our maintenance programs are designed to help reduce mean time to resolution and at its best resolve network problems before they affect the customer.

• REMOTE HELP DESK SUPPORT:
  Our help desk support is a perfect complement to your IT staff and ongoing IT projects. Directly linked to our monitoring services and working in conjunction with maintenance programs, our help desk support can provide assistance in all aspects of your network infrastructure from simple user guidance to complex network configuration and programming.

  Our remote help desk support is the final element in our 3GC full network maintenance support program which will free up your IT staff to focus in your company’s future initiatives while maximizing productivity. Our engineers work hand in hand with your in-house staff to resolve issues and maintain optimal network performance while enhancing support round the clock and extending our company’s training and resources.