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Conceptus

Conceptus is a leading Silicon Valley medical device company that designs, develops, and distributes innovative medical products for women. The company was established in Northern California in 1992 and has offices in London and just outside Paris. Growing its employee base by about 10 percent each year and its revenues by nearly 30 percent annually, Conceptus also needs a highly reliable, versatile and easy-to-manage communications solution to support business expansion.

Challenge Presented

The legacy AltiGen phone system could not keep up with corporate growth and office expansion, or offer the additional benefits of integration with Microsoft Office Communications Server.

Solution

Conceptus implemented a ShoreTel UC system integrated with Microsoft Office Communications Server (OCS) to ensure flexible, simple and reliable business interactions. The ShoreTel system includes ShoreTel IP Phones, models 230, 565 and 115, ShoreTel Voice Switches, models 220T1A, 22/24 and 90, ShoreTel Call Manager and ShoreTel Director.

Benefits of ShoreTel

  • Deep integration between the ShoreTel system and Microsoft OCS provides greater communication choices to field and office staff, resulting in accessibility and productivity gains.
  • Conceptus has reduced conferencing costs by 50 percent or $30,000 annually due to ShoreTel’s efficiency and ease of operation, and due to options such as webinars, screen shares, virtual roundtables and voice session.
  • High system availability, with no communications downtime to date.
  • ShoreTel Director simplifies moves, adds and changes, which can now be performed by the Conceptus Help Desk staff, freeing up system and network administrators to handle other priorities.

Client Testimonials

“We’re very satisfied with the ShoreTel implementation. We’re moving forward with the promise of Unified Communications and the ability to offer communication services anywhere, anytime.”

Jeff Letasse, Vice President of IT & Business Systems

“With ShoreTel and Microsoft we have enabled Unified Communications and conferencing.  This powerful combination allowed us to complete an ERP Software implementation in our France sales office with minimal travel expense. We saved $20,000 in the first three months.”

Eric Simmons, Director of IT Operations & ERP Systems

 

Client Testimonials

"Our office was moving and upgrading our phone system at the same time.  PCG needed technology that could grow with us and the 3GC team spent quality time with our group to meet that goal as well as make certain all employees had exactly what we needed to keep the customer caller experience top notch and seamless through the transition.  This would not have happened without the knowledge, intuition, flexibility, and attention to detail from your entire team.  It certainly doesn’t hurt that the ShoreTel product has done everything the demo promised.  Thanks for giving us the same level of customer service that we aim to provide to our own.  Couldn’t be happier.”

Gwen Garris - Pacific Consulting Group