ShoreTel Director is a Web-based tool that provides a single management interface for all voice applications, across all locations. Users can manage voice routing, voicemail, auto-attendant, and basic automated call distribution (ACD) capabilities for every site in the network. This eliminates the need for multiple management systems or multiple windows for different PBXs, sites, and basic applications. Extremely easy to learn and use, ShoreTel Director helps to improve administrator productivity, lowers ownership costs, and reduces strain on IT resources.
ShoreTel Voice Switches
Enabling business-critical unified communications with high performance and high reliability
As key building blocks of the ShoreTel® Unified Communications System, ShoreTel ShoreGear® Voice Switches deliver unified communications to organizations of every size - from large enterprises to small and medium businesses.
ShoreGear voice switches unify communications across multiple enterprise locations, providing n+1 form of redundancy for very high system availability. ShoreGear voice switches manage ShorePhone IP phones and analog lines, as well as PSTN and ITSP trunks.
With a ShoreTel system, you get the best reliability in the industry, manageability in the industry and flexibility, resulting in dramatically improved organizational communications and a low cost of ownership.
ShoreTel is renowned for:
ShoreTel's innovative IP phone system, combined with the company's track record of delivering outstanding customer satisfaction, make ShoreTel the smart choice to help your enterprise leverage the power of Voice over IP today and well into the future.
A smarter phone system can actually make a difference
Reliable and easy-to-use systems that turbo charge productivity and customer satisfaction.
ShoreTel systems are designed to help make business smarter. ShoreTel's award-winning systems are simple to manage, easy to use, reliable and incredibly flexible. Imagine a phone system that actually anticipates your needs and fits into your infrastructure seamlessly. So smart they almost take care of themselves. That's ShoreTel technology.
ShoreTel's constant innovation has led to numerous industry firsts. At the core of this innovation is ShoreTel's distributed systems architecture and intuitive user interface, which facilitates ease-of-use across your IP network. This unique architecture sets the standard for reliability, scalability and flexibility. Voice services can be distributed and shared across a multi-site enterprise, while new users can be instantly added. ShoreTel switches can be deployed where and when you need them - anywhere on the IP network.
Intelligent phone systems get smarter
Crystal-clear voice quality
Scalability as you grow
World-class customer service and support
Powerful desktop productivity tools
Engineered to perfection
Unique distributed architecture
ShorePhone™ telephones - designed the way you work
Intelligent drivers - ShoreGear voice switches
ShoreTel's entry level Contact Center (Workgroups) is designed for smaller centers that are looking to become more efficient in their operations. With the workgroup product, you can:
ShoreTel's Contact Center Product addresses the needs of more formalized centers with advanced real-time management and historical reporting, and is designed for small to medium sized contact centers with an advanced need to analyze their performance and optimize their results. The Contact Center product provides:
Enterprise Contact Center
The enterprise contact center product provides an advanced solution for customers turning their contact center into a strategic asset. With the Enterprise product, advanced routing and multiple service options let you customize the experience for callers and also give you the tools to make sure the right agent answers the right calls. The Enterprise Contact Center provides:
ShoreTel Communicator presents end-users a single interface to manage communications using their ShoreTel desk phone, computer, mobile phone, or home telephone. The application integrates with Microsoft Outlook, and provides visual voicemail, call notes, and routing information. Rich features enable on-site and remote users alike to see who is available, choose how best to reach them, and make and receive calls transparently as though they were at their desks. It also improves productivity by providing seamless remote access to voicemail, directories and address books, call history, and call-routing settings.
"Convergence is a movement in technology to combine resources and applications onto one level platform for interoperability and optimization."