Live Remote Assistance
Do you need a quick solution to a technical problem?
With our live remote-assistance tool, a member of
our support team can view your desktop and share
control of your mouse and keyboard to get you on
your way to a solution.
How to Get Support:
A member of our support team will talk with you
first to determine the nature of the problem.
You will find the answers to security questions and
system configuration requirements on our FAQ page.
You can also view a demonstration of a
screen-sharing session.
How It Works:
- Step 1: Once you are on the phone
with a member of our support team, you will be
directed back to this page after your support
representative provides you with a unique
connection code. You will then enter the code in
the field below and click the Click Here button
to initiate the screen-sharing session.
- Step 2: You are prompted to download
a small virus-free plug-in.
- Step 3: With your permission, your
support representative can view your screen and
share control of your mouse and keyboard.
- Step 4: You are in full control of
your computer at all times. You always have
overriding control of your mouse and keyboard,
and you can end the screen-sharing session at
any time.
Please fill out the fields above, type the code
you received from your Representative and click the
button to proceed.
