Live Remote Assistance
Do you need a quick solution to a technical problem?
With our live remote-assistance tool, a member of
our support team can view your desktop and share
control of your mouse and keyboard to get you on
your way to a solution.
How to Get Support:
You can reach us at 1-877-3GCGROUP OPT 4.
A member of our support team will talk with you
first to determine the nature of the problem.
How It Works:
- Step 1: Once you are on the phone
with a member of our support team, you will be
directed back to this page after your support
representative provides you with a unique
connection code. You will then enter your name
and the 9 digit support key in
the field below and click the Click the Submit button
to initiate the screen-sharing session.
- Step 2: You are prompted to download
a small virus-free plug-in.
- Step 3: With your permission, your
support representative can view your screen and
share control of your mouse and keyboard.
- Step 4: You are in full control of
your computer at all times. You always have
overriding control of your mouse and keyboard,
and you can end the screen-sharing session at
any time.
Please fill out the fields below, type the code
you received from your Representative and click the
button to proceed.
