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NETWORK SUPPORT
Make your life easier!!! At 3G Communications we provide our customers with
network support post installation in all aspects of IT infrastructure. From
network monitoring to equipment maintenance and remote help desk support we
provide a Class A infrastructure to complement your company’s IT efforts.
Ensure a secure, reliable and high performing network with 3G Communications
support!
- MAINTENANCE PROGRAMS:
We provide ongoing maintenance
support for all of our solutions; IP Telephony, Video Conferencing/ IP
Video, Network infrastructure and Network Security. In conjunction with
our monitoring service our added maintenance programs are the perfect
complement to a secure healthy network environment.
Our maintenance programs offer same day replacement of failed
equipment and 24x7 remote software support. Our maintenance programs are
designed to help reduce mean time to resolution and at its best resolve
network problems before they affect the customer.
- REMOTE HELP DESK SUPPORT:
Our help desk support is a
perfect complement to your IT staff and ongoing IT projects. Directly
linked to our monitoring services and working in conjunction with
maintenance programs, our help desk support can provide assistance in
all aspects of your network infrastructure from simple user guidance to
complex network configuration and programming.
Our remote help desk support is the final element in our 3GC full
network maintenance support program which will free up your IT staff to
focus in your company’s future initiatives while maximizing
productivity. Our engineers work hand in hand with your in-house staff
to resolve issues and maintain optimal network performance while
enhancing support round the clock and extending our company’s training
and resources.
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