1. Solution Design

At 3G Communications, we understand the customers' needs. We take time to learn the company layout, processes and goals to ensure that we have the perfect solution in place. We conduct an analysis of existing infrastructure to understand the company's networking needs for the desired result, making sure that all aspects of the project are understood and accounted for in the final solution.

• Company due diligence
• Network assessment
• Product design and architecture

2. Installation

At 3G Communications, we pay close attention to every detail ensuring a smooth transition. Each platform is pre-configured and pre-staged to make sure all the pieces are in working order. We coordinate the cut over to ensure least down time.

• Pre-staging
• Installation
• Cut over coordination

3. Testing and Training

We go the extra mile in testing the network after installation, to ensure a healthy solution in a live environment. Training is conducted in classroom-like sessions to ensure all users are informed of operations changes and new efficiency enhancing features. We also take the time to train the existing IT staff on administration and maintenance of the product. This dramatically decreases the learning curve of a new solution.

• Solution Testing
• User Training
• Administrative/ Management Training
   

4. 24 Hour Help Desk

We provide an on-going support and maintenance to ensure the customer's sound operation. This includes 24-hour monitoring, network security, and remote support/ help desk.

• Monitoring
• Network Security
• Remote Support/ Help Desk